We want you to be completely satisfied with your purchase. If for any reason you're not happy, you may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund or exchange.
To be eligible for a return, items must:
The following items cannot be returned:
Domestic Returns: We provide a prepaid return label for US orders. The return shipping cost ($10) will be deducted from your refund.
International Returns: Customers are responsible for return shipping costs.
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
If you'd like to exchange an item for a different size or color, please contact our customer service team. We'll be happy to assist you. Exchanges are subject to availability.
If you receive a damaged or defective item, please contact us immediately at quality@astracouture.com with photos of the issue. We'll arrange for a replacement or full refund at no cost to you.
Contact our customer service team:
Email: returns@astracouture.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9AM - 6PM EST