Frequently Asked Questions

Do you offer international shipping?

Yes! We ship to over 100 countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account on our website.

What is your return policy?

We offer a 30-day return policy for unworn, unwashed items with original tags. Please see our Returns & Refunds Policy for full details.

How do I know my size?

Each product page includes detailed sizing information. We recommend checking the size guide before placing your order. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

Can I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After this time, orders are processed and shipped. Please contact customer service immediately if you need to make changes.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Cash on Delivery (available in select regions).

Is my payment information secure?

Yes! All transactions are encrypted using SSL technology. We never store your complete credit card information on our servers.

How should I care for my Astra Couture pieces?

Care instructions are included on the label of each garment and on the product page. Most items require dry cleaning or hand washing to maintain their quality.

Do you restock sold-out items?

Some items are restocked based on demand, while limited edition pieces may not return. You can sign up for restock notifications on product pages or contact us for more information.

How can I contact customer service?

Email: info@astracouture.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9AM - 6PM EST
Or visit our Contact page

Still have questions?

Our customer service team is here to help

Contact Us